A Leading Freight Audit and Payments Firm, USA
Processing millions of shipping documents with AI-powered extraction and validation
The Challenge
One of the USA's largest freight audit providers processed 3.2 million shipping documents monthly using a team of 200+ manual data entry operators. Error rates hovered at 8%, causing payment disputes and strained carrier relationships.
Our Solution
iCaptur.AI deployed InvoX with custom freight document models that extract data from BOLs, invoices, rate confirmations, and PODs. The system validates extracted data against contract rates and flags discrepancies for human review.
How We Built It
Document Analysis
Analyzed 340+ unique document formats from 1,200+ carriers to build comprehensive extraction templates
Model Training
Trained specialized extraction models for Bills of Lading, freight invoices, rate confirmations, and accessorial charges
Validation Engine
Built automated rate validation comparing extracted charges against contracted rates and tariff schedules
Exception Handling
Designed intelligent routing for exceptions, sending flagged documents to specialized review queues
Integration
Connected to existing TMS and payment systems via real-time API integration
"InvoX transformed our entire operation. We went from 200 data entry operators to a team of 30 exception handlers. The accuracy improvement alone saved us millions in payment disputes."
Key Outcomes
3.2 million documents processed monthly with 99.1% accuracy
Processing time reduced from 72 hours to under 4 hours per batch
Staff redeployed from 200 data entry roles to 30 exception handlers
$8.4M annual cost savings across labor and dispute resolution
Carrier satisfaction scores improved by 34% due to faster, accurate payments
